New Mac Convert - Intel Mac Core Duo!

Wednesday, May 10, 2006

Apple Says: "Your Post was removed"

My post regarding "Heat Seeking MacBook Pro" or "Heat Sinking MacBook Pro" on the Apple Discussion Forum was removed. Below is their email to me and my - umm, personal feedback - in GREEN CAPS.

========
Your Post was removed
From: DO_NOT_REPLY@apple.com 4:58 am (4 hours ago)

goo.nguyen

Please read our Apple Discussions Use Agreement so that you may discover what constitutes an appropriate post to our service. Section two, "Submissions," is most germane.

Your post, copied below, has been removed from Apple Discussions. This area is intended to address technical issues about Apple products. Posts that do not conform to the Apple Discussions Use Agreement are inappropriate. HMM.. I THOUGHT I WAS FINALLY GIVING A LABEL TO A PROBLEM THAT THEY HAVE FAILED TO ADDRESS AT ALL.

Please see the Apple Discussions Use Agreement at http://discussions.apple.com/help.jspa for more information on the proper use of Apple's Discussion forums. I THINK I CAN SUMMARIZE IT "DON'T TREAD ON APPLE!"

Each Discussion user is required to agree to these terms before gaining posting privileges. You reserve the right to not post on Apple Discussions should you disagree with these terms.

If you would like to send feedback to Apple about a product, please use the appropriate selection at http://www.apple.com/feedback YADA YADA YADA YADA

Sometimes you have comments or concerns for which there is no technical response. If you need the kind of help that a troubleshooting expert can't provide, you can call Apple's Customer Relations group. BEEN THERE DONE THAT. WENT DOWN TO APPLECARE - TWICE WITH NO SATISFACTION OR RESOLUTION.

========

LOVE THE HARDWARE. LOVE THE SOFTWARE.

HATE THE "HEAD IN THE SAND" APPROACH TO CUSTOMER SUPPORT AND SERVICES.

0 Comments:

Post a Comment

<< Home